Book2gather operates exclusively in the Netherlands and Belgium, offering a comprehensive platform that connects salons with their customers via a dedicated dashboard and mobile application. This privacy statement explains how we collect, use, and secure your personal data. By using our services, you agree to the processing of your data in accordance with this statement. Please note that Book2gather acts solely as a connecting platform between salons and their customers; the salons are responsible for the content they publish and the accuracy of the customer information they manage.
Account Information
When a salon or its employees register for the dashboard, we collect information such as name, email address, phone number, and password.
Salon Information
Salons provide information such as a logo, cover image, address, city, postal code, contact and notification email addresses, and phone number. This data is used to activate the booking functionality and correctly display the salon's location.
Usage Data
We maintain activity logs, such as login times, appointment history, and changes to salon settings. These logs are stored to ensure the quality and security of our services.
Technical Data
Book2gather collects information about the device, IP addresses, and cookies for performance monitoring, secure session management, and access token renewal as required.
Profile Information
When customers sign up via the mobile app (or use the app to book appointments), we collect personal data such as first name, last name, gender, email address, phone number, and address.
Booking Information
Appointments, service preferences, and any feedback provided via the app are collected to improve the user experience.
Location and Notification Data
With your consent, we collect location data to display nearby salons and to record push notification consent settings, keeping you informed about appointments and promotions.
To Provide Services
We offer the full functionality of our salon dashboard and mobile app, including user authentication, appointment management, and communication. Additionally, we personalize the user experience by processing the collected data as dynamic variables in templates, notifications, and marketing content.
For Operational Purposes
We manage and secure user sessions using JWT tokens, including periodic token renewal and secure storage. We also process and manage trial periods and subscriptions to ensure users receive the correct access based on their subscription status. Additionally, we integrate with third parties, such as AWS SES for email updates and Stripe for payment processing, to ensure efficient service delivery.
For Improvement and Marketing
We analyze usage patterns to continuously improve our services and, with your consent, send targeted marketing communications such as newsletters, rebooking reminders, and birthday wishes. We also support integrations with tools like Google Calendar to enable enhanced scheduling and management within the salon dashboard.
Integration with Third Parties
Book2gather collaborates with trusted third parties, such as AWS SES, Stripe, and geocoding services, to optimize service delivery. These third parties process data solely according to our instructions and under strict confidentiality obligations.
Responsibilities of the Salons
Salons are fully responsible for the accuracy and verification of the customer information they manage on the platform. This includes ensuring correct email addresses and contact details for both marketing and booking purposes. Salons are also responsible for the content and presentation of their templates, notifications, and other communications sent to their customers.
Limited Liability
While we take reasonable measures to secure your data, Book2gather is not liable for errors, inaccuracies, or misuse of information resulting from the salon's own data management.
Data Protection
We employ industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure storage of JWT tokens, and regular security audits.
Access Control
Your data is accessible only to individuals who have a legitimate need for that information, both within our organization and within the respective salons, according to assigned roles.
Token Management
Access tokens are renewed at fixed intervals (15 minutes for the dashboard and approximately one hour for the mobile app) to minimize the risk of unauthorized access.
Retention Period
We retain personal data as long as necessary to provide our services and comply with legal obligations. After a trial period or upon termination of services, user data may be deleted in accordance with our account deletion process.
Account Deletion
A salon owner can request account deletion through a secure process. However, deletion is subject to conditions such as the absence of active appointments or outstanding payments.
Access and Correction
You have the right to request access to the personal data we hold about you and to request corrections if the information is found to be inaccurate.
Data Portability and Deletion
You can request the transfer or deletion of your personal data, within the limits of legal and contractual obligations.
Opt-Out
You can opt out of marketing communications at any time through your account settings or by following the unsubscribe links in our emails.
Book2gather reserves the right to change this privacy statement from time to time. Changes will be communicated via our website and/or the mobile app. We recommend that you periodically review this statement to stay informed about how we protect your data.
If you have any questions or comments about this privacy statement or our data processing practices, you can contact us via email: support@book2gather.com
Last updated: February 2025